Found this whilst doing a little light reading:
#7: You need recognition and praise
Being a support tech often means being invisible until something goes wrong. Ironically, if you’re doing an awesome job by proactively taking care of the users, you’re less likely to be noticed than if you’re slacking and are frequently called upon to save the day.
Early in my career, a VP took me aside and suggested that I might like to occasionally crash the network server so I could justify my existence by heroically restoring it overnight. You may be fortunate and encounter the odd users who appreciate that they never have to call you, or even a boss or co-worker who expresses gratitude for the fine job you are doing, but this type of positive feedback is usually the exception. If you require frequent approbation to feel confident and satisfied with your performance, being a support tech may not be the best choice of careers.
Rog.. any plans for the weekend! ??
Full article here
Found this one too
and my favourite get out of jail free card