1. DDz Quorum Painless Posted March 10, 2007 1. DDz Quorum Posted March 10, 2007 ~S~ Chaps, This morning both myself and Klinger could not get onto K9's. All we could get was "DangerDogz.com" Quote
Klinger Posted March 10, 2007 Posted March 10, 2007 Rog explained it in an email. Glad to see it back up Quote
1. DDz Quorum Painless Posted March 10, 2007 Author 1. DDz Quorum Posted March 10, 2007 ~S~ Kling, ok M8 I thought we might have to go crack some heads !!!! lol Cheers, Painless Quote
1. DDz Quorum B16Enk Posted March 10, 2007 1. DDz Quorum Posted March 10, 2007 Yeah Hostgator (our hosting company) screwed up. Although we are paid up for another year, for both hosting and Domain Name reg, their system decided to orphan 'dangerdogz.com'. To their credit they fixed it very quickly once they became aware of the issue, but it shouldn't have happened in the first place... 41 minutes from my raising the ticket to it being resolved is not too bad, but the site was down for quite a few hours before I became aware. Transcript of a 'chat' I had with them: Thank you for useing HostGator Live Chat! We are available 24 / 7 via Chat, Phone, and E-mail support. HostGator.comGeneral Info Chat start time Mar 10, 2007 5:30:37 AM EST Chat end time Mar 10, 2007 5:50:05 AM EST Duration (actual chatting time) 00:19:28 Operator Allen Chat Transcript info: Please wait for a HostGator operator to respond. info: Welcome to HostGator Live Chat! You are now chatting with 'Allen' Allen: Welcome to HostGator Live Chat, how may I assist you? Roger: My domain appears to have expired, I try to update it but no go Allen: Please wait while I check. Roger: I get 'Error: This domain name is expired and cannot be updated' Allen: I see. Allen: For this particular issue you will need to submit a support ticket at http://support.hostgator.com or through email at sales@hostgator.com Roger: I have raised a ticket, I'm concerned site is off line and data may be lost. all without warning. Allen: What is your ticket number? Roger: YEI-719851 Allen: One moment please. Roger: Thanks Allen..I'm having a wee panic here! Allen: I understand. I've bumped it to the highest priority we have. Please wait for a sales admin's response in regards to this issue. Roger: OK. Shouldn't this have renewed automatically? Allen: Yes, normally it should renew automatically. There might be something wrong with the account. Roger: I know funds are available, but I have had no emails or communication.. Allen: I don't see that you have any open invoices. Allen: You are all paid up. Roger: So why?! I'm reconfiguring all pointers to dangerdogz to k9squadrons.com so my users have access again. Allen: I honestly don't know where the problem is nor can I fix it. A sales admin can fix that for you. Roger: OK Allen, I've got some useability back, thanks for your help Allen: You're welcome. Have a good day. =) Quote
1. DDz Quorum Painless Posted March 11, 2007 Author 1. DDz Quorum Posted March 11, 2007 ~S~ A big thanks to you Rog for dealing with it!! ~S~ Painless Quote
.png.3326d5bbcb89fe2bcd3937259933ad13.png)
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.