Unable to login to Discord account

[wheelsup_cavu]

For some reason unknown to me Discord has decided recently to quit playing nicely and in the process give me a huge headache when it comes to logging into the site. I am using the correct username and password but Discord just will not me login to the site. 

• First Discord gave me a captcha challenge that I seemed to pass but the site would still not let me login.
  • No rhyme or reason given it just did not take me to my account
• Next Discord wanted me to pass the captcha challenge and it prompted me to change my password and I attempted to jump through that hoop.
  • Nope the password reset email never arrived, on more than one occasion.

I have searched for a support feature to address my problem with the Discord account but have not been successful. Has anyone else had success finding and using a Discord support feature?

 

I was using a saved Bookmark to get to the Discord site when the problem initially arose and I have attempted to use a direct link I typed in the browser line and I end up having the same problem.

 

Wheels

[wheelsup_cavu]

I was able to get this problem resolved using Discord support. You need to create a Discord support account since Discord & Discord Support are separate from one another. Not sure why they felt it was necessary to separate them but that is how they chose to do it?

Considering the absolute horror stories I read online about their support, or lack thereof, I was resigned to the fact that I had likely lost my Discord account forever. Even so I created a Support account and I gave them a shot at resolving my problem. It took a few emails with them but their response time was quite quick and it only took a couple of days to resolve the problem and I was quite happy with the outcome. The first support tech did have to bump it up to a higher level though.

The problem was being caused on their side because for some reason their system kept bouncing anything sent to the email account I used to register. Once Support removed the block from my email address their system had put on it I was able to login to my account normally. After I logged into my account I changed the email address associated to it as a precaution against the same issue happening again with that email address.

 

Wheels