More for the UK guys, some of whom I know have used overclockers for PC supplies in the past.
Generally a very good company to deal with, but this recent experience (so far) has me smiling a bit:
Bought an Apad for my eldest, she is 14 today and a FaceBook/Social site addict, picked the Apad because as an Android device it can play Flash unlike the Apple offerings, plus it is significantly cheaper!
When it arrived I snuck it upstairs to set it up for her, plugging in the wireless details etc.
First thing I noticed was it had a 600Mhz CPU instead of the advertised 800Mhz, so right there I decided it was going back..
Thought we'd have to do a 'bait and switch' with Bella though, give her this device on her birthday and swap it for a replacement I had ordered when it arrives.
Bloody touch screen was porked, required imense finger pressure or a stylus to get it to respond.
So I thought I'd calibrate it, using the supplied stylus.
Nope it failed..
So sent this to Overclockers for RMA request:
They responded:
WTF, did they even read my email!!
So sent this back:
Lets see if 'Fit for purpose' and 'represented' rings any bells for them, those two terms themselves are part of our consumer protection laws and should assure me of a full and complete refund including costs.
I could have invoked distance selling rules, which entitles me to change my mind for a refund.
However that would leave me to pick up the original delivery costs, and the cost of returning the item to them.
And waiting up to 30 days for a refund (weird how I have to extend them credit but they do not do the same for customers...)