Sorry to be the whiner, but I'm seeing a lot of this, and it's more than a little annoying:
Got an email last week from Webroot Software, informing me that my one-year anti-virus contract had just run out, but they had thoughtfully renewed it for me, and charged my credit card accordingly. Strange, thinks I, as I gave that PC away months ago and had forgotten all about it and Webroot. It turns out the automatic renewal is buried in the terms of use that I had agreed to, but it's very easy to miss. Norton has a similar system, but they do have the decency to email you a week before renewal in case you want to opt out. And buyers of new computers beware: Some new PCs have various bits of software tied to such contracts, and you won't find it unless you really scour the fine print.
I've also run into this sort of thing with magazine subscriptions and most recently a gymnasium membership. The latter was an especially nasty surprise. My three year gym contract was about to expire and I knew it contained an automatic renewal clause. I didn't want to renew, so two weeks before the expiration date, I informed the gym owner, who said "If you look at your contract, it specifies if you don't want to renew, you must inform us in writing one month prior..."
I managed to talk my way out of the gym situation, and an hour on the phone with Webroot got me a refund. I'll admit I've been careless about the fine print, and will be more cautious in the future. In this tough economy, companies are using every trick in the book to squeeze another buck out of us. Beware!
P