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Our letting agents - that's Sandersons, btw everybody - are charging us for the 'priviledge' of renewing our contract, a princely sum of £60 - no itemised costing mind. Must take very qualified people to click a tick box on a computer! But, wait! - it get's better; "the landlady would like some photos of works recently done on the house. Would we mind taking the pictures and emailing them, thanks?" Extracting the urine - i think so! Why don't I just come down and type up your reports for you...